Corporate Compliance

We welcome your feedback and concerns as part of our commitment to providing safe, high-quality care. Please use the attached guidance for how to submit a concern through a web submission form or by mail.

Click Here for Patient Safety Concern by Mail

The purpose of this policy and procedure is to empower individuals receiving services from the organization, and their parents, guardians and/or substitute decision makers, to raise complaints, concerns, suggestions with administrative personnel, and to seek redress for, inappropriate programming or services, failure to implement or delays in implementing programs or services, inappropriate actions or failures to act by organization representatives, accessibility of programs or facilities, retaliatory conduct, misuse of funds, and other actions, inaction, or conditions that might be detrimental to the well-being of any individual served.

Click here for PDF version of Policy 107.

The Code of Conduct (the Code) outlines our commitment to maintaining compliance with federal, state and local laws, and any contractual requirements applicable to our operations, including requirements and conditions for participation in federally funded health care programs. The Code applies to every employee, officer, director, vendor or agent doing business with, or on behalf of Elwyn. The Code is available so that everyone is aware of circumstances and behaviors that may violate the Code. Any known or suspected violations of the Code must be reported, either to a manager, a member of the Leadership Team, to the Corporate Compliance Officer directly, or through Elwyn’s confidential Compliance Hotline.

Click here for PDF version of Compliance Hotline Poster.

Thank you for visiting the Elwyn website. By using our website, you agree to be bound by the terms and conditions of Elwyn’s Privacy Policy. We are committed to protecting your privacy and we do not collect personal information about individuals, unless you choose to provide that information to us. If you do provide personal information, we do not use or sell that information for marketing purposes.

If you visit our site to download, browse, or read, we may collect and store only the following non-personally identifiable information about you:

the IP address from which you access our website
the type of browser and operating system used to access our site
the name of the domain from which you access the Internet
the date and time you access our site
the pages you visit
the Internet address of the website from which you accessed our site.

Cookies may be placed on our website visitors’ computers as a means of collecting aggregate information for site traffic analysis, such as the number of visitors and the number of pages viewed. We use Google Analytics to place these cookies and process the analysis. The data derived from these cookies assists us in making adjustments to the site and implementing customer service improvements. These aggregate statistics about our users do not include personally identifiable information. We do not track or record information about specific individuals.

You may opt out of cookies with the preferences in your browser. You may opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

You may choose to provide us with personal information via email or by filling out the Contact Us form and submitting it to us through our website. We use any information received only to respond to your message and to provide you with what you have requested.

Unauthorized attempts to upload information or change information on the Company Name website are strictly prohibited and may be punishable by law.

Elwyn does not share donor contact information with other organizations for fundraising or marketing purposes. Donor names are not rented, sold, or traded.